As soon as your order ships, you’ll receive an email from Blaccs Marketplace with your tracking number and shipping details. You can use that link to follow your package and see real-time updates on its delivery status.

If you created an account at checkout, you can also log in anytime and view your tracking info under the “My Orders” section of your account dashboard. 

Don’t worry — this can happen sometimes. After your order ships, it can take up to 24 hours for tracking information to update in the courier’s system. During that time, your tracking number might appear invalid or show as “not found.”

We recommend checking back after 24 hours. Once the carrier updates their system, your tracking link will begin showing accurate delivery details.

You can find your tracking number and courier information in the shipping confirmation email we sent you or by logging into your account and viewing the “My Orders” section. 

If your tracking information shows that your order was delivered but you haven’t received it, please take the following steps before contacting us:

1. Check around your property — sometimes carriers leave packages at side doors, porches, or with neighbors.
2. Ask household members or neighbors in case someone accepted the package on your behalf.
3. Confirm the shipping address on your order confirmation email to make sure it was entered correctly.
4. Allow 1–2 business days after the delivery scan, as carriers occasionally mark packages as delivered slightly early.

If your package still hasn’t arrived after these steps, please contact our support team with your order number and tracking details. We’ll help investigate the situation with the carrier and work toward a resolution. 

Shipping rates vary depending on your location and order total:

• United States: Standard shipping is $5.99 per order. Orders over $75 qualify for free shipping.
• Canada: Standard shipping is $11.98 per order. Orders over $150 qualify for free shipping.
• Mexico: Standard shipping is $21.99 per order. Orders over $250 qualify for free shipping.

All shipping costs are calculated and displayed during checkout before you complete your order. 

Yes — Blaccs Marketplace offers free shipping promotions on qualifying orders that meet a minimum purchase amount.

Please note that sale items and shipping costs are excluded from this promotion. Any active free shipping offers will be clearly displayed during checkout or announced on our website. 

Yes — Blaccs Marketplace currently ships to the United States, Canada, and Mexico. Most orders are processed and shipped within 5 business days.

Delivery times typically range from 3–10 business days once your order has been processed, depending on the product and delivery location. Orders shipped to Canada or Mexico may take up to 2 weeks to arrive.

If there are any unexpected shipping delays, we’ll do our best to notify you as soon as possible. 

For security reasons, orders placed by new customers can only be shipped to the billing address associated with the credit card holder or to a verified business address.

To avoid delays, please ensure your billing address matches the address registered to your payment method, and that the cardholder’s name is entered exactly as it appears on the card.

Also, double-check that your contact information is entered correctly so we can reach you if any verification is needed. 

Yes — all Blaccs Marketplace orders are insured against theft and accidental damage while in transit from our warehouse to your shipping address.

Once your package is delivered and signed for at the specified address, the insurance coverage ends.

If your order arrives damaged, we recommend refusing delivery or noting the damage when signing for the package. This will help us file a claim with the carrier and ensure a faster resolution. 

If your order arrives damaged, please contact our support team right away. Be sure to include your order number, a description of the damage, and, if possible, clear photos of the affected items and packaging.

We’ll review the issue and work quickly to resolve it — whether that means sending a replacement or assisting you with a claim through the shipping carrier.

Your satisfaction is our priority, and we’ll do everything we can to make it right. 

If your package has been delivered but some items are missing, please contact our support team right away so we can start an investigation with the shipping carrier.

To help us resolve the issue quickly, please include the following details when you reach out:

• Clear photos of the entire package (from different angles)
• Photos of the contents you received
• The delivery method used (e.g., standard, express)
• The condition of the package upon delivery

Be sure to keep all packaging materials, including the box and any packing slips, until the investigation is complete. 

If your order appears to be lost or hasn’t arrived within the expected delivery time, please contact our support team so we can investigate the issue with the shipping carrier.

We’ll review the tracking details, confirm the shipping address, and open a trace with the courier if necessary. Once the investigation is complete, we’ll either resend your order or issue a replacement or refund as appropriate.

Your satisfaction is important to us, and we’ll make every effort to ensure you receive your order as quickly as possible. 

Unfortunately, we’re unable to deliver to P.O. boxes, mailbox addresses, or locations with active hold mail requests.

At this time, Blaccs Marketplace also does not ship through freight forwarders. Please provide a valid residential or business address at checkout to ensure smooth delivery of your order.