As soon as your order ships, you’ll receive an email from Blaccs Marketplace with your tracking number and shipping details. You can use that link to follow your package and see real-time updates on its delivery status.

If you created an account at checkout, you can also log in anytime and view your tracking info under the “My Orders” section of your account dashboard. 

Don’t worry — this can happen sometimes. After your order ships, it can take up to 24 hours for tracking information to update in the courier’s system. During that time, your tracking number might appear invalid or show as “not found.”

We recommend checking back after 24 hours. Once the carrier updates their system, your tracking link will begin showing accurate delivery details.

You can find your tracking number and courier information in the shipping confirmation email we sent you or by logging into your account and viewing the “My Orders” section. 

If your tracking information shows that your order was delivered but you haven’t received it, please take the following steps before contacting us:

1. Check around your property — sometimes carriers leave packages at side doors, porches, or with neighbors.
2. Ask household members or neighbors in case someone accepted the package on your behalf.
3. Confirm the shipping address on your order confirmation email to make sure it was entered correctly.
4. Allow 1–2 business days after the delivery scan, as carriers occasionally mark packages as delivered slightly early.

If your package still hasn’t arrived after these steps, please contact our support team with your order number and tracking details. We’ll help investigate the situation with the carrier and work toward a resolution. 

Shipping rates vary depending on your location and order total:

• United States: Standard shipping is $5.99 per order. Orders over $75 qualify for free shipping.
• Canada: Standard shipping is $11.98 per order. Orders over $150 qualify for free shipping.
• Mexico: Standard shipping is $21.99 per order. Orders over $250 qualify for free shipping.

All shipping costs are calculated and displayed during checkout before you complete your order. 

Yes — Blaccs Marketplace offers free shipping promotions on qualifying orders that meet a minimum purchase amount.

Please note that sale items and shipping costs are excluded from this promotion. Any active free shipping offers will be clearly displayed during checkout or announced on our website. 

Yes — Blaccs Marketplace currently ships to the United States, Canada, and Mexico. Most orders are processed and shipped within 5 business days.

Delivery times typically range from 3–10 business days once your order has been processed, depending on the product and delivery location. Orders shipped to Canada or Mexico may take up to 2 weeks to arrive.

If there are any unexpected shipping delays, we’ll do our best to notify you as soon as possible. 

For security reasons, orders placed by new customers can only be shipped to the billing address associated with the credit card holder or to a verified business address.

To avoid delays, please ensure your billing address matches the address registered to your payment method, and that the cardholder’s name is entered exactly as it appears on the card.

Also, double-check that your contact information is entered correctly so we can reach you if any verification is needed. 

Yes — all Blaccs Marketplace orders are insured against theft and accidental damage while in transit from our warehouse to your shipping address.

Once your package is delivered and signed for at the specified address, the insurance coverage ends.

If your order arrives damaged, we recommend refusing delivery or noting the damage when signing for the package. This will help us file a claim with the carrier and ensure a faster resolution. 

If your order arrives damaged, please contact our support team right away. Be sure to include your order number, a description of the damage, and, if possible, clear photos of the affected items and packaging.

We’ll review the issue and work quickly to resolve it — whether that means sending a replacement or assisting you with a claim through the shipping carrier.

Your satisfaction is our priority, and we’ll do everything we can to make it right. 

If your package has been delivered but some items are missing, please contact our support team right away so we can start an investigation with the shipping carrier.

To help us resolve the issue quickly, please include the following details when you reach out:

• Clear photos of the entire package (from different angles)
• Photos of the contents you received
• The delivery method used (e.g., standard, express)
• The condition of the package upon delivery

Be sure to keep all packaging materials, including the box and any packing slips, until the investigation is complete. 

If your order appears to be lost or hasn’t arrived within the expected delivery time, please contact our support team so we can investigate the issue with the shipping carrier.

We’ll review the tracking details, confirm the shipping address, and open a trace with the courier if necessary. Once the investigation is complete, we’ll either resend your order or issue a replacement or refund as appropriate.

Your satisfaction is important to us, and we’ll make every effort to ensure you receive your order as quickly as possible. 

Unfortunately, we’re unable to deliver to P.O. boxes, mailbox addresses, or locations with active hold mail requests.

At this time, Blaccs Marketplace also does not ship through freight forwarders. Please provide a valid residential or business address at checkout to ensure smooth delivery of your order. 

For security reasons, first-time orders can only be shipped to the billing address associated with the cardholder or to a verified business address.

To prevent any processing delays, please make sure that your billing address matches the address on your payment method and that the cardholder’s name is entered exactly as it appears on the card.

Also, double-check that your contact information (such as your phone number and email) is entered correctly so we can reach you if verification is required. 

Blaccs Marketplace accepts a variety of secure payment options to make your checkout experience easy and flexible. You can pay using:

• PayPal
• Apple Pay
• Affirm
• Cash App Pay
• Afterpay
• WooPay
• Any major credit or debit card

All payments are processed through trusted and encrypted gateways to ensure your personal and financial information stays protected. 

Once an order has been processed for shipping, it can no longer be canceled or modified. At this time, no changes can be made after an order is submitted.

We do not offer refunds on items that have been opened. However, at our discretion, we may provide store credit minus a restocking fee on a case-by-case basis.

Exchanges are available for the same item if there are size issues or product defects, provided the request is made within 30 days of purchase.

For complete details, please review our Returns & Refund Policy.

Unfortunately, we’re unable to change or redirect delivery addresses once an order has been dispatched.

To avoid any issues or delays, please double-check that your shipping address is accurate and complete when placing your order to ensure successful delivery. 

At this time, all orders on Blaccs Marketplace must be paid in U.S. Dollars (USD) using one of our accepted payment methods.

Your bank or payment provider may automatically convert the currency for you if you’re shopping from outside the United States. 

If your order has been canceled, it may be due to a payment or verification issue. To resolve the problem, please try the following:

1. Contact your bank or payment provider to make sure no security blocks have been placed on your card.
2. Place a new order, ensuring that the billing address, cardholder name, and all payment details match exactly with your card information.
3. If the issue continues, please reach out to our Customer Support Team using the Contact Us link below, and we’ll help you complete your purchase. 

Yes — certain products cannot be returned due to hygiene or customization reasons. The following items are non-returnable:

• Intimate items and underwear
• Personalized or custom-made products
• Beauty products and cosmetics
• Perfumes without the protective seal or film
• Bed linens and similar fabric goods

Returned items must be sent back in their original packaging with all included materials (such as dust bags, cases, and tags). Products must be unworn, unwashed, unaltered, and in original condition with all security seals intact.

When trying on shoes, please avoid scratching the soles or damaging the box. Underwear, swimwear, and bikini bottoms can only be returned for store credit or exchange of the same product due to hygiene reasons. Any worn or soiled items will not be accepted.

Product packaging should not be used as the shipping box for returns. If items are not returned in proper condition or packaging, they will be sent back to the customer at their expense.

Blaccs Marketplace reserves the right to refuse returns that are improperly packed or that use materials different from the originals. 

Yes — exchanges are available under certain conditions.

• Opened products can only be exchanged for the exact same item if they are found to be defective.
• Unopened products and unworn items may be exchanged for the same product in a different size only.

All exchange requests must meet our standard return requirements and be submitted within the allowed return period. 

To begin a return, please contact our Customer Support Team through the Contact Us page with your order number and reason for return. Our team will review your request and provide detailed instructions on how to proceed. Request must be made within 14 days of order delivery. 

Before submitting a return request, please ensure that your item meets our Return Restrictions and is in its original, unused condition with all packaging and materials included.

Once your return is approved, you’ll receive the return address and next steps for sending the item back. Please note that return shipping costs may apply unless the item is being returned due to a verified defect or mistake on our part. 

You can track the status of your return by entering the tracking number from your return shipping label on the courier’s website. This will show you when your package is in transit and when it has been delivered back to our warehouse.

Once we receive your return, please allow up to 14 business days for it to be processed. You’ll receive an email confirmation as soon as your refund, exchange, or store credit has been issued. 

What should I do if I receive a defective item?

If you receive an item that is defective or damaged, please contact our Customer Support Team as soon as possible. Be sure to include your order number, a description of the issue, and clear photos showing the defect.

Once we review your request, we’ll arrange an exchange for the same item or provide an alternative solution if the product is no longer available.

Please note that all defective item claims must be submitted within 30 days of delivery. 

Refunds are typically processed within 14 business days after your return has been received and inspected at our warehouse. Once your refund is issued, you’ll receive an email confirmation with the details.

If your order is canceled before it ships, your refund will be processed within 3 business days of receiving the cancellation request.

For orders shipped within the United States, all applicable taxes will be refunded. However, for international orders (Canada and Mexico), customs duties and import taxes are non-refundable. 

Refunds are issued to the original payment method used at checkout. Once your refund has been processed, you’ll receive a confirmation email from Blaccs Marketplace.

Please note that depending on your bank or payment provider, it may take an additional 3–7 business days for the funds to appear in your account.

If your order was paid using store credit, your refund will be reissued as store credit to your Blaccs Marketplace account. 

If you paid for your order using a credit card, refunds are typically processed within 14 business days after we receive your return at our warehouse.

For orders that are canceled before shipping, refunds are processed within 3 business days of the cancellation request.

Once your refund has been issued, please allow an additional 3–7 business days for the credit to appear on your card statement, depending on your bank’s processing time. 

If you paid using PayPal, your refund will be processed within 14 business days after your return is received at our warehouse, or within 3 business days if your order is canceled before it ships.

Once the refund has been issued, it will typically appear in your PayPal account within 48 hours of receiving the refund confirmation email from Blaccs Marketplace.